Privacy Policy
Last updated: September 2026
A2B Visa & Education Services ("we", "our", or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
1. Information We Collect
Information You Provide
- Contact information: Name, email address, phone number, postal address
- Enquiry details: Visa type of interest, messages, and consultation requests
- Immigration information: Passport details, employment history, education qualifications, family details (provided during consultation)
- Newsletter subscriptions: Email address
Information Collected Automatically
- Usage data: Pages visited, time spent, referral source
- Device information: Browser type, operating system, screen resolution
- IP address and approximate location
- Cookies and similar technologies (see Section 4)
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide visa consultation services
- Process and manage your visa applications
- Send relevant communications about your application status
- Provide education counselling and student support services
- Send newsletters and updates (with your consent)
- Improve our website and services
- Comply with legal obligations and regulatory requirements
- Protect against fraud and unauthorized access
3. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data based on:
- Consent: When you submit enquiry forms, subscribe to newsletters, or accept cookies
- Contractual necessity: When processing is necessary to provide our visa consultation services
- Legal obligation: When required by Australian immigration law or MARA regulations
- Legitimate interests: For improving our services and preventing fraud
4. Cookies
Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through our cookie consent banner. We use:
- Necessary cookies: Required for the website to function properly (session management, security)
- Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
- Marketing cookies: Used to deliver relevant advertisements and track ad campaign performance
You can withdraw your cookie consent at any time by clearing your browser cookies and revisiting our website.
5. Data Sharing
We do not sell, trade, or rent your personal information. We may share information with:
- Australian Department of Home Affairs: As required for visa applications
- Educational institutions: For student enrolment and application purposes
- OSHC providers: For health insurance arrangements
- Service providers: Email hosting, website hosting, and IT support providers who assist in operating our business (under strict data processing agreements)
- Legal authorities: When required by law or to protect our legal rights
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL/TLS encryption for all data transmission
- Secure database storage with access controls
- Regular security updates and vulnerability assessments
- Staff training on data protection practices
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:
- Enquiry data: Retained for 2 years after last contact
- Client files: Retained for 7 years as required by MARA regulations
- Newsletter subscriptions: Until you unsubscribe
- Cookie consent records: Retained for 1 year
8. Your Rights (GDPR)
Under the GDPR and applicable privacy legislation, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Request limitation of processing
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Withdraw consent at any time for consent-based processing
To exercise any of these rights, please contact us at info@a2bvisa.com. We will respond within 30 days.
9. International Data Transfers
Your data may be transferred to and processed in Australia. If you are located outside Australia, please note that we take appropriate safeguards to ensure your data is protected in accordance with applicable data protection laws.
10. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date.
12. Contact Us
For privacy-related enquiries or to exercise your rights:
- Email: info@a2bvisa.com
- Phone: +61 411183227
- Address: 17/2 Pisconeri Street, Perth, W.A. 6000, Australia